Returns & Exchanges
At CRAFTD London, we stand by the quality of our jewelry and offer a 30-day return policy for all items in their original, unworn condition. Whether you need a different size or a full refund, our streamlined portal ensures your experience is as premium as our products.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place your jewelry back in its original CRAFTD branded packaging to ensure it remains protected during transit.
Generate Shipping Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your parcel.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing